Manufacturer 10-year warranty

All products are supplied with a 1-year guarantee and 10-year warranty subject to following care instructions, which can be found within the product specific assembly guide.

The following product categories are supplied with a factory preservative treatment base coat as standard, which is designed to protect your garden building during transit and prior to assembly.

• Garden Sheds
• Summerhouses
• Playhouses
• Storage

We recommend that all timber components are treated prior to assembly, additional coats should be applied to the underside of the floor.

Please follow the care instructions provided with your chosen garden product for specifics.

• Log Cabins

Supplied with pressure treated floor joists.

Rest of timber is untreated. Interlocking Logs should not be treated prior to assembly. It is important that interlocking components are kept dry prior to assembly this will prevent swelling. Swollen components will slow down the assembly process as all joints are precision cut.

Once assembled we recommend following the care instructions provided.

• Arbours

Some are supplied with pressure treated timber components which will improve the timbers longevity and protection against rot.

Annual treatment will dramatically increase the life of your garden product.

Please follow the care instructions provided with your chosen garden product for specifics.

• Greenhouses

Some are supplied with pressure treated timber components which will improve the timbers longevity and protection against rot.

Annual treatment will dramatically increase the life of your garden product.

Please follow the care instructions provided with your chosen garden product for specifics.

The warranty ensures protection against general timber rot and decay. However, it's important to note that the guarantee does not extend to cover natural occurrences such as timber splits or warping over time.

To uphold the validity of this guarantee, strict adherence to assembly instructions is essential. Additionally, the product should be treated annually both internally and externally using a suitable high-quality preservative. Furthermore, all glazing units must be properly sealed both inside and out with silicone or a similar watertight sealant. For detailed guidance on correct assembly and maintenance, please refer to our comprehensive help centre.

The Warranty may become invalid under the following circumstances:

• Incorrect assembly by the end user. Please refer to our product assembly guidelines.
• Unsuitable base for assembly. All buildings should be erected on a firm and level base made of appropriate material. See our build a base guide for details.
• Failure to annually treat the product both internally and externally with a suitable high-quality preservative. Refer to our product maintenance section.
• Lack of sealing for windows, both internally and externally, with silicone or a watertight sealant. See our product maintenance section for guidance.
• Customization or adaptation of the product in any manner.
• Contact with trees, plants, or exterior walls post-assembly, potentially allowing moisture to penetrate the timber.
• Cutting, piercing, or drilling of timber without subsequent application of approved cut-end treatment.
• The claimant is not the original purchaser of the product.
• Damage to or incorrect fitting of roofing felt or covering, leading to water ingress. Please review our product assembly section for details.

Please be aware that timber is a natural material susceptible to changes in appearance, including some degree of movement, warping, and splitting, especially under extreme weather conditions. Such natural occurrences do not compromise the structural integrity of the product and therefore are not covered by the guarantee.